Price Promise Guarantee
At L-Pack, we are committed to offering you the best value. With our Price Promise Guarantee, you can shop with confidence, knowing that if you find a product cheaper elsewhere, we’ll not only match it but also credit you the difference plus an extra 5% for use on a future order.
How It Works
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Find It Cheaper Elsewhere?
If you spot the same product sold for less by a UK-based competitor (including VAT), get in touch with us. -
We’ll Match It — and Then Some.
After verifying the lower price, we’ll credit your account with the price difference plus 5% extra to use on your next purchase. -
Redeem Your Credit.
Your bonus credit will be added to your account, ready to use whenever you shop with us again.
How to Claim
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Contact Us Within 7 Days.
Provide proof of the lower price, such as a link to the competitor’s website or a screenshot. -
We’ll Verify the Details.
We’ll check that the product meets our criteria for the Price Promise Guarantee. -
Get Your Credit.
If the claim is approved, the difference plus 5% will be credited to your account.
Terms & Conditions
To ensure fairness, the following terms and conditions apply:
- Eligibility: The competitor must be a UK-based retailer with the product in stock and available for immediate delivery.
- Identical Products: The product must be exactly the same (same brand, model, size, and specifications).
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Exclusions:
- We do not price match against Amazon or any other online marketplaces (e.g., eBay, Etsy).
- Excludes auction sites, membership-only stores, clearance, flash sales, bundle deals, or promotional pricing errors.
- Timeframe: Claims must be made within 7 days of your purchase with us.
- Credit Use: The credit applied to your account can be used for future orders and is non-transferable.
We want you to always feel confident when shopping with us. That’s our promise.
For any questions or to submit a Price Promise claim, contact our customer service team today!