Price Promise Guarantee

Price Promise Guarantee

At L-Pack, we are committed to offering you the best value. With our Price Promise Guarantee, you can shop with confidence, knowing that if you find a product cheaper elsewhere, we’ll not only match it but also credit you the difference plus an extra 5% for use on a future order.

How It Works

  1. Find It Cheaper Elsewhere?
    If you spot the same product sold for less by a UK-based competitor (including VAT), get in touch with us.

  2. We’ll Match It — and Then Some.
    After verifying the lower price, we’ll credit your account with the price difference plus 5% extra to use on your next purchase.

  3. Redeem Your Credit.
    Your bonus credit will be added to your account, ready to use whenever you shop with us again.

How to Claim

  1. Contact Us Within 7 Days.
    Provide proof of the lower price, such as a link to the competitor’s website or a screenshot.
  2. We’ll Verify the Details.
    We’ll check that the product meets our criteria for the Price Promise Guarantee.
  3. Get Your Credit.
    If the claim is approved, the difference plus 5% will be credited to your account.

Terms & Conditions

To ensure fairness, the following terms and conditions apply:

  • Eligibility: The competitor must be a UK-based retailer with the product in stock and available for immediate delivery.
  • Identical Products: The product must be exactly the same (same brand, model, size, and specifications).
  • Exclusions:
    • We do not price match against Amazon or any other online marketplaces (e.g., eBay, Etsy).
    • Excludes auction sites, membership-only stores, clearance, flash sales, bundle deals, or promotional pricing errors.
  • Timeframe: Claims must be made within 7 days of your purchase with us.
  • Credit Use: The credit applied to your account can be used for future orders and is non-transferable.

We want you to always feel confident when shopping with us. That’s our promise.

For any questions or to submit a Price Promise claim, contact our customer service team today!